1. Introduction
FlottTaxi ("we," "us," or "our") respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services ("App").
Data Controller
FlottTaxi ehf. is the data controller responsible for your personal data. Contact details:
- Company: FlottTaxi ehf.
- Address: Reykjavík, Iceland
- Email: support@flotttaxi.is
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, profile photo
- Driver Information: Driver's license, vehicle registration, insurance documents, bank/payment details
- Payment Information: Credit/debit card details (processed by third-party payment processors)
- Communications: Messages sent through in-app chat, support inquiries
- Feedback: Ratings, reviews, and comments
2.2 Information Collected Automatically
- Location Data: Real-time GPS location (when app is in use and, for drivers, during active trips)
- Device Information: Device type, operating system, unique device identifiers, IP address
- Usage Data: App features used, timestamps, crash logs, performance data
- Trip Data: Pickup/dropoff locations, routes taken, trip duration, fare information
2.3 Information from Third Parties
- Background check results (for drivers)
- Payment processing information
- Social media profile data (if you choose to link accounts)
3. How We Use Your Information
We use collected information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Provide and improve our services | Contract performance |
| Process payments and transactions | Contract performance |
| Connect passengers with drivers | Contract performance |
| Send service-related communications | Contract performance |
| Ensure safety and security | Legitimate interest |
| Prevent fraud and abuse | Legitimate interest |
| Comply with legal obligations | Legal obligation |
| Marketing and promotional communications | Consent (where required) |
| Analytics and service improvement | Legitimate interest |
Where processing is based on legitimate interest, we conduct a balancing test to ensure our interests do not override your rights and freedoms. Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.
We apply the principle of data minimization — we only collect and process personal data that is necessary for the specific purposes described above. Crash logs and analytics data are anonymized or pseudonymized where possible.
4. Location Data
Location tracking is essential for the App's core functionality.
4.1 For Passengers
We collect location data to:
- Determine pickup locations
- Show nearby available drivers
- Track trip progress
- Calculate accurate fares
4.2 For Drivers
We collect location data to:
- Match drivers with nearby passengers
- Navigate to pickup/dropoff locations
- Monitor trip routes for safety and accuracy
- Provide trip history and earnings reports
Driver location may be tracked during active trips for safety and service quality purposes.
4.3 Background Location
Background location data is collected only with your explicit consent and solely to provide core App functionality. The App may collect location data in the background when:
- Drivers are online and available for trips
- During active trips for route tracking
You may revoke this permission at any time through your device settings. Disabling background location may limit certain App features, such as the ability to receive trip requests while the App is not in the foreground (for drivers).
5. Information Sharing
We may share your information with:
5.1 Other Users
- Passengers see: Driver's name, photo, vehicle details, rating, real-time location during trips
- Drivers see: Passenger's name, photo, pickup/dropoff locations, rating, phone number (for trip coordination)
5.2 Service Providers
Third-party companies that help us operate, including:
- Cloud hosting providers
- Payment processors
- Analytics services
- Customer support tools
- Background check providers
5.3 Legal and Safety
We may disclose information:
- To comply with legal obligations or valid legal process
- To protect the rights, property, or safety of FlottTaxi, our users, or the public
- To law enforcement or government agencies when required
- In connection with investigations of fraud, security incidents, or policy violations
5.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
6. Data Retention
We retain your information for as long as necessary to:
- Provide services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Support business operations
6.1 Account Deletion
You may request deletion of your account at any time through:
- The "Delete Account" option in the App settings
- Contacting us at support@flotttaxi.is
Upon account deletion, your personal data will be deleted or anonymized within 30 days, except for data that we are required to retain by law (e.g., financial records, tax documentation) or data necessary to protect our legitimate interests (e.g., fraud prevention). Any retained data will be securely stored and used only for the permitted purposes.
7. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Access controls and monitoring
- Regular security assessments
7.1 Sensitive Driver Documents
Driver documentation (licenses, insurance certificates, background check results) is treated as sensitive information and protected with additional security measures. Access to these documents is strictly limited to authorized personnel for verification and legal compliance purposes only.
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
8. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the following rights:
- Right of Access (Art. 15 GDPR): Request confirmation of whether we process your data and obtain a copy
- Right to Rectification (Art. 16 GDPR): Request correction of inaccurate or incomplete data
- Right to Erasure (Art. 17 GDPR): Request deletion of your data ("right to be forgotten"), subject to legal retention requirements
- Right to Restriction (Art. 18 GDPR): Request restriction of processing in certain circumstances
- Right to Data Portability (Art. 20 GDPR): Receive your data in a structured, machine-readable format
- Right to Object (Art. 21 GDPR): Object to processing based on legitimate interests, including profiling
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
- Right to Lodge a Complaint: File a complaint with a supervisory authority (in Iceland: Persónuvernd)
To exercise these rights, contact us at support@flotttaxi.is. We will respond within 30 days as required by GDPR.
9. Children's Privacy
The App is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the App, you consent to such transfers.
We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where applicable.
11. Third-Party Links
The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the App or by email. Continued use of the App after changes constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related questions or to exercise your rights, contact us:
FlottTaxi - Data Protection
Email: support@flotttaxi.is
Reykjavík, Iceland
14. Cookies and Tracking
Our website and, where applicable, our mobile application may use cookies and similar tracking technologies to improve user experience and analyze usage patterns.
Cookies are small text files stored on your device. You can control cookie preferences through your browser or device settings. Disabling cookies may affect some website functionality.
We respect "Do Not Track" (DNT) signals where technically feasible, though there is currently no universally accepted standard for responding to such signals.
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